Help Center

Thank you for shopping at atenvalley.com

Each product has a separate tab next to the description tab called "Shipping" with all the shipping times to all six continents. We work with suppliers from all around the world so shipping times may differ depending on the supplier's location which is shown in the same section.

To ensure quick delivery on bulk orders, your entire order may not ship all at once. Some items might arrive faster than others depending on the supplier location and the shipping address which you don't have to worry about; when you place an order, you will get an order confirmation email with an order number and tracking code(s) to track your item(s) and let us worry about the logistics and ensure safe goods delivery. 

Purchases must be placed before 21:00 EST to be counted as placed during that business day. 

We Ship from Multi warehouses around the globe with the best print on demand verified suppliers only. Below is a map of the manufacturing location(s) for all our Apparel Catalog except for Costumes.

For all our Apparel Catalog: Clothing (Men/Women/Kids) & Accessories (Bags/Covers/Drinkware) the shipping times are as follows:

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• Our site is 100% secure.

Note that additional exchange fee may apply if your currency is other than US dollars.

Return & Refund Policy

Thanks for shopping at atenvalley.com.

If you are not entirely satisfied with your purchase or received a defective product, we're here to help.

In case the product received damaged or not as advertised please take a photo and send it to atenvalley@gmail.com, and send back the product to the same address it came from and we will give you an instant refund.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 2-5 days, depending on your card issuer's policies.

Thank you for shopping at atenvalley.com

To be able to ship worldwide, we work with suppliers from all around the world. We only do business with reliable sources and working very hard to increase our selection each week.

Some of our catalog are print on demand products which means each design is extremely unique and get to be printed after you place an order, that's why we have a huge collection of products in one place. Some of our unique products are being drop shipped from another vendors through a trade agreement. 

We are passionate about Ancient Egypt, Design and Sustainability. We want to build the best online platform for our customers to offer them just that, please shop with confidence and let us worry about the quality standards and logistics for you.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• The price paid for the goods,
• The insurance cost,
• The shipping cost.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!

You can contact us directly through our Help Center Chat or send us an email at atenvalley@gmail.com. Someone will respond usually within 24 hours.